Support

CoverVet is a flat-fee marketplace connecting veterinary hospitals with licensed relief veterinarians and veterinary technicians across the United States. If you need help with your account, a shift, a payment, or anything else, we’re here.

Email us

Reach our support team at hello@cover.vet. We reply within one business day, and usually the same day for urgent shift or payment issues.

Message us in the app

Signed in already? Open the in-app messenger and start a conversation with our support team directly. Go to in-app support.

Common topics

Account setup and credential verification

Hospitals and practitioners are asked for identifying details during onboarding. Practitioners upload state veterinary license information (and DEA registration for veterinarians). Our team reviews each submission and flags anything that needs clarification. If you’re stuck at a step, email us with your role (hospital, vet, or vet tech) and the screen you’re on.

Posting or claiming shifts

Hospitals can post shifts once their business profile and bank connection are complete. Practitioners can claim shifts once their license verification and Stripe payout account are set up. If a shift you expect to see isn’t appearing (or one is showing up outside your area), email us with the shift date and approximate location.

Payments and earnings

Hospital payments run over ACH via Stripe on a staggered schedule tied to how far out the shift is. Practitioner payouts arrive via ACH to the bank connected during onboarding, typically 5–7 business days after the shift is marked complete. Refunds (following a cancellation) follow the tiered schedule shown in your Billing dashboard.

For questions about a specific charge, refund, or payout, include the shift date and the transaction date so we can look up the right record quickly.

Cancellations and disputes

Cancellation timing and refund amounts follow the tiered schedule published in your account and in the shift detail view. If you need to raise an issue with a hospital or a practitioner about a completed shift, email us and we’ll help you work through it.

Account access

Sign-in issues, changing your email, deleting your account, or anything else account-related — just email us.

Response times

We aim to respond within one business day. Same-day responses are typical for urgent issues (payment problems, shift-in-progress emergencies, account lockouts). If you don’t hear back within one business day, please email again — occasionally replies go to spam folders.

Legal + privacy

Read our Terms of Service, Privacy Policy, and Cancellation and Refund Policy.