Delete Your Account

You can request deletion of your CoverVet account and associated data at any time. This page applies to the CoverVet website and the CoverVet iOS and Android apps.

How to request deletion

• Email: send a request to hello@cover.vet from the email address on your account, with the subject line “Delete my account.”
• In the app: open your profile and use Contact Support to send us a deletion request.

We will confirm your identity, confirm the request with you, and complete the deletion within 30 days.

What gets deleted

When your account is deleted, we remove your profile, sign-in credentials, saved preferences, messages, and other personal information associated with your account from our active systems.

What we may retain

Some records are kept after deletion where the law requires it or where they are needed to resolve open matters:

• Transaction and payment records (completed shifts, payments, and payouts) are retained to meet tax, accounting, and financial-regulation requirements.
• Credential-verification records for practitioners are retained consistent with our Privacy Policy.
• Records related to open disputes or legal matters are retained until the matter is resolved.

Retained records are kept only as long as those obligations require and are not used for any other purpose.

Before you go

If you have upcoming confirmed shifts or a pending payout, contact us first and we’ll help you wrap those up before the account is closed — deletion does not affect payments you are owed.

Questions

Anything unclear, or want to know exactly what we have on file for you? Email hello@cover.vet — our Privacy Policy covers access, correction, and state-specific privacy rights in detail.